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Q. What is "upgraded" memory, and why is it less expensive?

A. Upgraded memory will look like a 1GB USB flash drive (for example), but is utilizing 128MB chips. Nothing can be stored on them - photos, MP3, or data files. They will be destroyed. Since 128MB flash memory is much less expensive than 1GB flash, the finished product is cheaper.

***Buyer beware*** We only use Grade A, original flash memory in our orders that will pass H2 testing - that's what we are quoting.

Q. What is "white" or "black" flash memory?

A. White flash memory is product that did not meet grade (2GB for example), so it is formatted using software to look like 1GB flash memory.

Black flash is memory that has been recycled; it is completely unreliable and unusable in many cases.

We have found that both of these grades to be very unreliable. Some white flash will work fine, but the failure rates will be relatively high compared to original Grade A flash. Drop out rates of 5-10% are not unusual; sometimes even higher.

A low price may not be a bargain after all.

We only use Grade A, original memory, covered by a lifetime limited warranty. Everything we ship to you should work - 100%!.

Q. What is high speed flash memory?

A. This is special, high performance flash memory for your more critical, time sensitive applications.

Write speeds are 7-9MB per second.
Read speeds are 13-15MB per second.

Normal USB 2.0 has write speeds of 7-9MB/second; Read speeds of 9-11MB/second.

Most of our products utilize normal flash memory. High speed memory will be noted in the product specifications.

Q. Will a PromosUSB Technologies™ USB flash drive work on my computer?

A. Our flash drives are manufactured to industry standard specifications, using high quality flash memory.Almost all computers, both PCs and MAC manufactured in the last 5-10 years are equipped with USB ports.Drivers are readily available for download if necessary for older systems.

Q. How much data can PromosUSB Technologies™ flash drives hold?

A. PromosUSB Technologies™ flash drives are available in industry standard capacities from 128MB through 32GB in many cases. Sizes up to 8GB are ideal for most applications. Larger sizes may be needed for video or audio (MP3) type applications.

Q. How do I operate a PromosUSB Technologies™ flash drive?

A. Just plug it in! In most cases, your computer will immediately locate the drive and install any necessary drivers. The drive will then be visible using My Computer or Windows Explorer. You can drag, drop, or delete files just as you would on your hard disk or floppy drive.

Q. Our logo is designed - what file is needed for production of custom PromosUSB Technologies™ flash drives?

A. We need vector art files, either in Adobe Postscript (.eps) or Illustrator (.ai) format. Please  save in version CS3. When saving in eps format, please make sure it contains vector art and not just converted from a raster image (JPEG, BMP, GIF, etc.). Make sure that all fonts are outlined.

If you do not have the proper format, we can usually convert for a small processing fee. Consult your account rep for details.

Q. How much to PromosUSB Technologies™ flash drives cost?

A. The total cost of your project is based upon a number of factors: quantity, model, number of colors, additional services, packaging, and delivery lead-time. Flash memory is a commodity and fluctuates based upon demand and various market conditions. We will provide you with a customized quote based upon the scope of your job.

Q. Why purchase custom flash drives from PromosUSB Technologies™?

A. We have over 20 years of sourcing products, especially from overseas vendors. We work with them every day, not just once or twice a year. There are number of barriers, including logistical, time, language, and payment that make it difficult to reliably purchase products from an offshore vendor. If there is a problem, we know how to quickly resolve the matter.

Q. Will the auto run of data work with on the MAC OS?

A. Unfortunately, this is a limitation of the operating system. Executable files, such as flash presentations, will not work. In fact, you will not even see the data that has been preloaded to the CD partition.

The solution is to preload the same file (data) in the primary partition. The user will just have to manually execute.

Q. Will the auto run of data work with on the Window 7?

A. Unfortunately, this is a limitation of the operating system. Executable files, such as flash presentations, will not work.

The solution is to preload the same file (data) in the primary partition. The user will just have to manually execute.

Q. What is a CD partition, and when is it required?

A. A CD partition is portion of the flash drive that cannot be erased without special software or reformatting. The size of this partition is defined by the amount of data that needs to be stored.

The balance of the flash drive is a separate partition that works normally - you can read and write over data.

A CD partition is required to auto run applications such as flash presentations, or to open a URL each time the flash drive is plugged in.

Q. I reside in Canada. Besides the brokerage charges, how much would we pay for taxes?

A. To the brokerage charges you will have to add additional GST/PST depending upon where your shipment is heading. If it is a residential delivery under someone's name, taxes charges are 13% of the value of the shipment. If we are shipping to a business name, its 5%.

Q. What size flash drive is right for me?

A. It all depends on the intended content. Please open the pdf for detailed information.